01661 598 234
TESTIMONIALS
'I can highly recommend Penny to act as a private secretary for all my non-NHS work!
Penny has worked for me since the start of 2018, after years of a variable secretarial service. Patients and staff at the Nuffield would inform me of administrative issues regarding, letters to GPs, poor communication or irregularities with billing. I thought these problems came with the nature of private practice. I accepted lost income as par for the course.
Since moving to Penny, I can honestly state that I have never worked with a more thorough and hardworking secretary.
Penny has an accounting background and I would say is ‘overqualified’ to run a small private practice such as mine. This accounting knowledge is self-evident when it comes to billing.
Every month my billing is up to date! Penny provides me with a monthly spreadsheet of all bills to date, how much I am owed and what payments have gone out.
Self pay patients pay prior to admission for surgical procedures and via credit card shortly after clinic appointments. Penny gets the billing absolutely sorted, whether for self pay patients or insured patients via Healthcode.
The paperwork for the new CMA guidance regarding fees is n in my clinic file, along with notes for clinic patients and relevant referrals, as well as information sheets and any other paperwork I might need for a clinic. Notes and tapes are dropped off daily at the reception desk at the Nuffield, where she collects them the morning after each clinic.
Tests are organised promptly and I never have patients who query me, because they are fully informed by Penny.
Clinic notes I dictated last week have been typed and sent, after I have received an email copy to check. This sort of efficiency makes such a huge difference to patients, GPs and referrals to other specialists.
I can honestly say that after many years of private practice, Penny has made my life so much easier, not to mention my private practice more profitable!
I am very happy to recommend her services, since I am sure she would make a big difference to other specialists who have accepted lesser standards over the years, as I did.'
Mr A Shafiq, Consultant Ophthalmologist & Partner CESP North East LLP
Penny and her team at Xilium provide a fantastic secretarial service for private practice. The typing is efficient and accurate, telephone messages and queries are taken and forwarded in a timely manner and billing is efficient and chased up when needed. They will work on bespoke solutions to suit your individual practice and needs and I would thoroughly recomment Xilium for your private practice.
Consultant, Newcastle Nuffield Hospital
It is a testament to Penny/Xilium's level of support that I have recommended her to all of my consultant colleagues. Those who have been fortunate enough to work with her will all recommend her as highly as I do.